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SmarTrip® cards purchased before 2012 no longer work and must exist replaced.

Metro is installing new, faster and more reliable faregates at rail stations and volition be upgrading fareboxes on Metrobuses this twelvemonth. This technology investment means that older SmarTrip® cards, purchased before 2012, no longer work.

If you're using SmarTrip in your mobile wallet, you're all set - just tap and go.

Step 1: Check the numbers on the back of your plastic menu.

You should see a set of numbers that begins with 0167. If you practice not, your card must be replaced.

SmarTrip image

Footstep ii: Replace your older SmarTrip® menu before your next trip on Metro.

You'll demand to transfer the residual from your older SmarTrip® menu to a new one.

If you lot are actively using the Metro system and have never had SmartBenefits® on your carte du jour:
Transfer your remainder to an eligible SmarTrip® card or request a new carte using the online balance transfer process.

If yous do not plan to ride Metro in the side by side 30 days and have never had SmartBenefits® on your card:
Mail your older card to us and we'll transfer your balance for y'all. A new bill of fare, with your transferred balance, will be sent within 10 business organisation days of receiving your mail-in form. Download the mail-in form here

NOTE. To protect your balance, make sure your card is registered before putting it in the post. If y'all prefer not to register your card, keep a tape of the serial number on the dorsum of your carte.

If you currently have SmartBenefits® or your card was ever enrolled in a SmartBenefits® programme:
You lot must supplant your card using the online remainder transfer procedure.

If you lot need further assistance, please review the FAQs located below or call SmarTrip customer service at i-888-SMARTRIP (1-888-762-7874)

Download our brochure:
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Oftentimes Asked Questions

The deadline to replace older SmarTrip cards was March 1, 2022. If I missed that date does that mean the balance on my SmarTrip bill of fare is lost?
No. Your balance will remain on your older card until it is transferred to a new bill of fare.

I transferred the balance from my older SmarTrip card to a new card, why aren't my funds on the new carte du jour?
If your card was never enrolled in SmartBenefits, you tin can visit the Metro Sales Role located Yous must tap your new carte to a SmarTrip target between one and 30 days of transferring your funds. If you've tapped your card and y'all practice non see your transferred residuum afterwards two days of travel, then please phone call SmarTrip Customer Service at 1-888-SMARTRIP (1-888-762-7874).

Tin can I supercede my carte du jour in-person?
If your card was never enrolled in SmartBenefits, you can visit the Metro Sales Office located at Metro Center to replace your card in-person (bank check the website for upward-to-date hours of operation).

I mailed in my SmarTrip carte but take not received my replacement card. How can I cheque the status of my replacement card?
A new card will exist mailed to you within 10 business days of Metro receiving your mail-in form. You can call i-888-SMARTRIP (1-888-762-7874), with your older SmarTrip carte number, to check the status of your replacement bill of fare.

I have SmartBenefits on my older SmarTrip carte du jour, but I merely use my card for vanpool, commuter rail, or commuter double-decker. Practice I still need to replace my menu?
If you allocate all your SmartBenefits to a vanpool or for use on driver rail or driver bus, so we recommend that yous supervene upon your older SmarTrip menu to go along current with our new technology. However, y'all will not be required to replace your menu if you practice non travel on Metro or with one of Metro'southward regional partners.

Tin I transfer the balance on my older SmarTrip carte du jour to a mobile SmarTrip card?
If y'all are actively riding the system and have a SmarTrip card in your mobile wallet, you can transfer the balance of your older SmarTrip card to it. First, make sure your mobile SmarTrip carte is added to your business relationship at SmarTrip.wmata.com, then transfer your balance to the mobile SmarTrip hither.

What if I have a commemorative card and I don't want to mail information technology in?
You can use the online balance transfer process to transfer your rest to a new bill of fare or to request a new carte exist mailed to you with your remaining remainder.

WMATA Showtime Generation SmarTrip® Carte Elimination and Replacement Stored Value Promotion

Terms and Conditions

During the promotional period (ten/eighteen/2021 through ane/31/2022), the Washington Metropolitan Expanse Transit Authority ("WMATA") is offering $5.00 stored value to whatever client who mails in a properly completed SmarTrip® card replacement grade with their eligible start generation SmarTrip® card for replacement pursuant to this promotion.

This offer is merely available to customers with eligible first generation SmarTrip® cards who follow the process to supersede their eligible SmarTrip® card through mail. This is a limited time offer – a properly completed SmarTrip® card replacement form and the starting time generation SmarTrip® carte(s) must be returned to WMATA with a postmark dated on or before the promotional catamenia catastrophe date of January 31, 2022. The $5.00 will be added equally stored value on the replacement SmarTrip® card to first the cost of postage and processing fourth dimension while replacement forms are candy. WMATA reserves the right to stop, abolish, change, or suspend the offer at whatever time for any or no reason in its sole discretion without prior notice or liability to you lot. This offer may non be combined with whatever other offers. This offer is non-refundable, not-transferrable, and may non be resold or redeemed for cash. This offer is field of study to SmarTrip® terms and conditions, which are bachelor online at https://www.wmata.com/about/records/smartrip-terms-conditions.cfm and are incorporated by reference in these terms and weather condition. SmarTrip® cards replaced in this mode will not be returned and volition no longer exist usable. Violation of these terms may lead to the offer being invalidated. This offer is void where prohibited. WMATA is not responsible for errors or delays in the processing of whatever SmarTrip® card replacements.

DISCLAIMER OF WARRANTY: THE NEW SMARTRIP® Carte IS PROVIDED BY WMATA ON AN "As IS" AND "Equally Available" Footing AND YOUR Utilise OF THE Same IS AT YOUR Ain Run a risk. WMATA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WMATA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING Merely NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A Item PURPOSE. WMATA AND ITS EMPLOYEES, OFFICERS, DIRECTORS AND AGENTS WILL Non Exist LIABLE FOR Amercement OF Whatsoever KIND ARISING FROM YOUR PARTICIPATION IN THIS PROMOTION OR YOUR USE OF THE NEW SMARTRIP® Card INCLUDING Merely NOT LIMITED TO Direct, INDIRECT, INCIDENTAL, Castigating AND CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL WMATA'S TOTAL LIABILITY TO YOU FOR Whatever AND ALL Damages, LOSSES, AND CAUSES OF Activity IN CONNECTION WITH THE OFFER OR THE NEW SMARTRIP® CARD EXCEED THE Amount OF THE STORED VALUE Beingness PROVIDED, WHICH IS $v.00.

This offer shall be governed and construed in accordance with the laws of the Democracy of Virginia without regard to its option of police force provisions, except that in the case of any straight and irreconcilable conflict between Republic of Virginia police force and the WMATA Compact, the Compact shall prevail. Each political party submits to the sole and sectional jurisdiction of the U.S. Commune Court for the Eastern District of Virginia, Alexandria segmentation.